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While the Pad Mate's®
contacts are manufactured and designed to be easily installed on many
different models, the possibility of installation problems
is inevitable,
even for the most experienced technicians. While these problems are very
far and few between, we have described below the most common problems that
may occur while installing your contacts.
If you find you have a problem
not described below, or you have a problem you cannot correct, please
email us
with the symptoms you're having and the model you're applying the contacts on,
and we'll hopefully be able to give you additional tips on how to solve
your problem. A technician will reply to you
within 8 business hours.
Please do not call.
Also, keep in mind that
--- while we have successfully installed the
contacts in the exact same manner, on the exact same model telephones
--- do-it-yourself repair is not for everyone, and accidents do
happen during the process. If you have a problem that cannot be corrected,
we do provide a money back guarantee if you cannot successfully install
the contacts on your telephone or ultimately end up with a phone that is
unusable. Or, alternatively, in most cases we
could repair your unit for you and apply what you paid for the contacts to
your repair order. Let us know if you need to go this route.
We're here to help.
1. Telephone will not power up.
Probable cause and solution:
Most likely the charging contacts are not connecting properly, or
the battery contacts are not touching the board (some are soldered, some
make contact with the board when it is closed and tightened).
Ensure you have installed the charge contacts properly and that
they are touching the surface of the board as they were prior to the
installation by removing and reinstalling. Note:
Some model handsets must be set in the charger to power up, even though
you have installed the battery. Note: If your
handset is completely dead, and you think you may have jabbed the
circuit board with your screwdriver, you can take a magnifying glass and
closely look at the circuit board. If this happens, most likely it will
be to sent in for repair, and let us know what happened while you were
working on it. We can normally fix most problems, and do not beat
yourself up over it. It happens, even to the
most experienced technicians.
2.
Telephone powers up, but NONE of
the buttons work.
Probable cause and solution:
There is a button stuck down (rubber
keypad button or Pad Mate®
contact making contact when it should not). First, take
a close look at the rubber buttons on the outside of the handset, and
make sure none of them are stuck or pushed down. You can take your
fingernail or small tool to pull up any buttons stuck under the plastic.
If none of the buttons are stuck down, then you will need to disassemble
the handset and do a close inspection of the installation of the
membrane contacts. Ensure that they are centered over the contact area,
and that you have applied the “insulator” between the board contact and
the membrane contact. If you do not see any
contacts out of place, you will need to either remove
them one at a time and attempt to power up the handset to see if
the buttons are working now, or you can remove them all, verify that
your buttons are working, then re-apply each membrane individually, or
in groups of threes, each time testing the handset to ensure the buttons
are working again. Note: With many handsets
you can merely install the battery without re-assembling the entire
handset, and test the buttons (any button) to see if they are working
again.
3.
Handset seems to dial by itself,
or a button is too sensitive.
Probable
cause and solution: In this case, a
membrane contact is too close to the circuit board or/and it is sticking
down from debris and the contact area on the board needs to be
re-cleaned. A way to determine which button is being too sensitive:
While the phone is idle, take your palm and rub it across the
buttons very lightly so not to push the buttons down. The one
overly sensitive button should activate, and in most cases you can hear
it beep, or/and see which button activated by looking at the display.
Once you figure out which button it is, remove the contact, clean the
board, and ensure you have installed the insulator properly centered
over the contact on the board, prior to installing the membrane contact.
4. Phone powers up, and the buttons beep, but
will not get dial tone.
Probable cause and solution:
The handset has lost its ability to communicate with your base
station. This could be from (a) losing its
programming or (b) the radio module or
electronics getting damaged when you took the phone
apart. If the phone is not damaged, but merely needs
re-registering to your base (depending on the
model), you will need to attempt to
re-register it to your base station. If you have a base that has a built
in charger on it that the handset sits in, power down the base, set the
handset in the charger, then power up the base. Wait about a minute,
then see if the handset will access the line, or use the locator or
intercom button to see if the base and handset are now “seeing” each
other. If this is not successful, you need to refer to “handset
registration” in the index of your system user instructions. If you
cannot find your instructions, Panasonic provides all manuals via the
web. You can also
email
us for a link if you cannot find it on their website yourself.
5.
Phone
gets very warm during recharging or is intermittently dying.
Probable cause and solution:
It is normal for the phone to get warm during
charging, but not hot. If this
is happening, open the handset and make sure your charge contacts
are properly in place so they are touching the board properly. If these
look fine, then you may have a membrane contact or insulator that is not
centered properly, allowing the membrane
contact to touch a part of the circuit it should not be touching. You
will need to remove each contact and insulator and re-apply, ensuring
that the center opening of the insulator is centered over the contact of
the board, and not allowing any conductive surfaces on the circuit board
that may surround the contact are not being exposed to the conductive
membrane contact. Note: If you need more
insulators, they are very inexpensive (paper
reinforcers) and easily found at your local office supply store.
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